Customer Support Officer- Modbury & Melville
● Gain skills with Australia’s largest provider of government-funded hearing care
● Permanent, part-time position (5 days, 25 hours per week)
● Hybrid working arrangements
Your opportunity
As a Customer Support Officer, you’ll support and empower clients of all backgrounds. Working side by side with people who go the extra mile, you’ll also love the feeling of helping children and adults who need us. Here’s how you’ll do it:
- You’ll manage outbound service calls and dealing with inbound enquiries
- You’ll liaise extensively with our clients, many of whom are elderly and come from multicultural & Aboriginal and Torres Strait Islander backgrounds
- You’ll work daily with a computerised client data base and electronic appointment booking system
- You’ll also be responsible for a wide variety of administration tasks including data entry and records management
What you’ll bring
We believe the successful candidate will thrive in a client centred environment where they can provide exceptional and friendly service in conjunction with managing complex medical administration. You’ll bring:
- Excellent communication skills with the ability and interest to develop great relationships with our client and the general public
- Passion for providing exceptional customer service in every interaction
- Previous experience in sales, customer service or in a Call Centre – ideal but not essential
- Experience in a variety of office administration tasks and enthusiasm to learn more of the complex aspects of our business
- An ability to work with limited supervision & demonstrate initiative when managing day to day responsibilities.
- Confidence in using computers & learning new programs/applications
Why Hearing Australia?
At Hearing Australia, care is what drives us because what we do matters. We combine world-leading research, best-practice clinical care and innovative technology to improve the lives of people with hearing loss. Backed by a deeply supportive team culture, you'll be part of an organisation where your work has purpose and your contribution is valued.